1. We understand emotion and we can relate emotionally. Placing a loved one in a
nursing home is an emotional event. Before getting to the final decision to place a loved one in a nursing home, families have had conversations regarding if this is the right place for your loved one. Questions about adjusting to a new environment, who will be responsible for helping them eat, what are the benefits, and what will be the costs ? All serious concerns. It is a difficult decision. Once you have made the decision to place a loved one in a nursing home, you want to be assured it is a nursing home that is properly staffed with qualified nurses and nursing assistants. You may ask family and friends for recommendations. You may have researched nursing homes online or gone to medicare.gov.nursinghomecompare.com. You want to trust the nursing home to take good care of your family member. When loved ones are abused or neglected, guilt can become the emotion most associated with the death or suffering of your loved one at the nursing home. As a former registered nurse, I listen with compassion. Sometimes that means listening to you cry or even saying “yes”, you should be angry. I will fight alongside you and for you until you get through this and find answers. We’re here to help you get through the emotional times and we will fight for justice for you and your family and loved one. If we can prevent one person from suffering in a nursing home, we have done our job.
2. We listen and we understand. This goes along with how we understand emotion. Getting through the loss of a loved one at the hands of abusers in nursing homes, can be very difficult. We understand that sometimes you simply need someone to listen to WHY you’re upset and be able to review and read the coded language in nursing home records. All the signs and symptoms that occurred before the devastating event at the nursing home, are important clues. Sometimes you need someone to pick through the problem to find the best solution for all involved.
3. Women are detail oriented and multi-taskers. Whether you are a mother, wife, daughter, sister or best friend, we all learn early to wear different hats at the same time. Nursing home abuse cases are complicated by Federal Regulations and State Regulations. We have to be able to juggle those regulations with the nursing home record and find answers in the details of those numerous sections of the nursing home record. Nursing home cases involve being able to pick out the details, read and understand the conflicts of the charting of the nursing home care by different nursing home staff. The devil is in the details and we are detail oriented.
4. We’re approachable. We understand. We will always return your call or email. Technology can be very cost efficient and keeps the communication lines open. Email is simple but sometimes a phone call is needed and we will always be available to return your phone call. Nursing home cases move slowly and there are long procedural deadlines and delays. We will always take the time to meet with you and explain your case. If we don’t take your case and you want to meet, we will take the time to meet with you and explain why.
Don’t wait, contact us today and we’ll walk you through the next steps.